How long does it take to process an order?

It takes between 24 hrs and 48 hrs to process an order.

Can I amend my order?

You may amend your order provided it has not been sent. Please contact us at your earliest convenience. 

Can I cancel my order?

You may cancel your order provided it has not been sent. Please contact us at your earliest conveneince. In case the order has been sent, you may still be able to send the products back to our South Waikato address for a full refund minus the shipping. The shipping back to our address will be at your cost.

What payments do you accept?

We accept payments by Visa or Mastercard via PAYPAL. We do not accept any other type of payment.

What currency do you charge in?

We charge in New Zealand Dollars.

How much is shipping to New Zealand?

Shipping costs $12.00 per order. Rural costs $3.00 extra.

How long does shipping take?

Shipping takes between 1 and 3 days.

Do you ship outside of New Zealand?

Yes we do. It costs $25.00 per box to send the parcel to 220 countries and it takes between 3 and 13 working days to arrive. Each box can contain 5 perfumes or 8 cosmetic creams. Please check what countries we deliver to on the  NZ Post website. We also provide tracking with every order.

Can I exchange my products for another product?

Yes you can. Please send the product back to us (At your cost) and we can send out another product instead. You may incur a further shipping cost if you are requesting an exchange. Under the laws, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, we are not liable to change the products or refund for the products in question unless they have arrived in a damaged state.  However, we believe in providing a service to compliment our gratitude for your custom. Please email us as soon as you can, so that we can start the process for an exchange.

Can I return the order for a full refund?

Yes you can. We provide the refund in full provided you have not opened the products. We can provide a refund less the shipping charge. Please get in touch as soon as you can.

My products arrived damaged. What can I do?

Please email us and let us know. We can arrange for the products to be returned to us (At our cost) and we can provide you with a replacement.

I am missing a product from my order?

Please email us and let us know. We can arrange for the right product to be sent to you.

Are your perfumes natural or naturally derived?

All our perfumes are natural. We use plant-based emulsifiers and the preservatives we use have recently been accepted as natural.

Does your perfumes contain alcohol?

No. Our perfumes are made with natural fragrance oils with a natural base that provides a longlasting scent.

Are the perfumes a Eau de Parfum?

Yes. They are loaded with 20% fragrance oil concentration level and qualify to be called a Eau de Parfum.

Do you make your own perfumes?

Yes we do. We make all of our perfumes. Our perfumes are of our own creation.

Are your skincare products natural?

Yes they are. They are made with natural ingredients and plant-based emulsifiers and preservatives.

Are your skincare products Vegan?

Yes they are. They are all Vegan.

Do you make your own skincare?

Thanks for your question. We have a Private Label contract and we have a Manufacturer in Australia that makes our skincare products. We do have the ability to make our own, but it is more cost effective to buy the products and have them made under our label.